Customer Satisfaction Survey

How are we doing? We want to be the best of your suppliers, and to do this we need your feedback. Please take a few minutes to complete the 30 questions in the following survey. For your help, we'll send you an OCV toy “stress relief" valve for those times at your desk when we can't be there to help out under pressure. We'd like to hear what you really think of us, so please be honest and give us your comments. (Except the "Fax" & "Website" fields, all fields are required.)
About Yourself...
Your Name:
Company Name:
Your Title:
Address:
City, State:
Country:
Zip Code:

Phone:
Fax:
Email:
Website:

Check this box if you do not want your name shared with the OCV executive staff. Information provided will only be used to send promotional item to the address above. Your responses will be tabulated into a general response category and presented as a percentage.

The Survey...

1. Are you a current or former OCV customer?
Current
Former

2. What is your Industry?

3. What is the main reason that you choose OCV products?
(if other)

4. Your Responsibilities for control valve equipment: (check all that apply)
Approve
Recommend
Specify
Install
Purchase

5. Rate Our Product Quality & Perfomance (check one in each column)

Importance To You	OCV’s Performance
Critical Important Nice to Have Not Important	Outstanding Good Fair Poor

6. Rate Our Product Innovation (check one in each column)

Importance To You	OCV’s Performance
Critical Important Nice to Have Not Important	Outstanding Good Fair Poor

7. Rate Our Ease of Use (check one in each column)

Importance To You	OCV’s Performance
Critical Important Nice to Have Not Important	Outstanding Good Fair Poor

8. Rate Our Technical Expertise (check one in each column)

Importance To You	OCV’s Performance
Critical Important Nice to Have Not Important	Outstanding Good Fair Poor

9. Rate our Product Selection (check one in each column)

Importance To You	OCV’s Performance
Critical Important Nice to Have Not Important	Outstanding Good Fair Poor

10. How did you place your order to OCV? (check all that apply)
Phone
Fax
E-Mail
Mail
Manufacturer's Representative
Distributor

11. Did OCV respond to your order or request for quote in a timely manner?
YesNo

12. How long did it take OCV to respond to your request for a quote/order?
1 day
3 days
1 week
2 weeks
A month or longer

13. Rate our Customer Service (check one in each column)

Importance To You	OCV’s Performance
Critical Important Nice to Have Not Important	Outstanding Good Fair Poor

14. Was your order correct when received?
YesNo

15. If no, was your order corrected to your satisfaction?
YesNoN/A

16. Rate our on-time / as-agreed delivery (check one in each column)

Importance To You	OCV’s Performance
Critical Important Nice to Have Not Important	Outstanding Good Fair Poor

17. Is it likely that your organization will choose OCV again?
Very
Somewhat
Not at all likely
Don’t know

18. What other brands of Control Valves do you use?

18a. If you have other brands of Control Valves, what features or other aspects made you choose them over OCV Valves?

Do you agree that OCV...

19. is customer-focused?	YesNoDon't Know
20. is innovative?	YesNoDon't Know
21. has a wide range of products & services?	YesNoDon't Know
22. is a leader in its field?	YesNoDon't Know
23. is a well-managed organization?	YesNoDon't Know
24. is an international organization?	YesNoDon't Know
25. is positioned for the future? (Do you think we'll be here in 50 years?)	YesNoDon't Know
26. is easy to do business with?	YesNoDon't Know
27. is technologically advanced?	YesNoDon't Know
28. is a company you can trust?	YesNoDon't Know

29. Please tell us any ideas you feel might help us to serve you better.

30. Should we contact anyone else within your organization for their feedback?